Due Vigne Wine Club - Frequently Asked Questions
Most answers to questions regarding our wine clubs can be found below. If you may also view the full terms and conditions of the club.
How often will my credit card be charged?
When you join one of our local club memberships, you agree to be billed Quarterly (once every three months). Your first billing will begin the month after you join. Example: if you join May 15, you will be billed the first week of June and your next billing would be September.
How do I receive my wine?
Visit our tasting room and select the wines under your membership type.
Can a friend or relative pick up my club shipments?
Yes, please email us at firstname.lastname@example.org prior and provide the name of the friend or relative as well as the wine selection and the date they are coming.
Can I give a wine club membership as a gift or special occasion?
Gift memberships are available for purchase by contacting us at email@example.com or when visiting our tasting room. Let us know how many gift shipments you would like and they will be billed to your account on file.
How do I change my membership information (address, phone, credit card, etc.)?
You can update all your information online at duevignewinery.com. Login using the credentials provided to you in the welcome email sent to you days after joining our club. If you do not have your credentials, please contact us at firstname.lastname@example.org.
Can I cancel or put my membership on hold?
Cancellation: When signing up for a membership with Due Vigne, you agree to a year long commitment. Cancellations during the first year will result in a fee of up to $150 depending on your membership type. To request a cancellation, you must submit your request via email to email@example.com at least two weeks before your next scheduled billing.
Membership Hold: After your first year has been completed you can place your membership on hold for one pickup per year. All requests must be sent in writing to firstname.lastname@example.org.
How do I update my credit card?
If you miss a shipment due to a failed payment, you will be contacted to update your card details. At the time the card on file is updated you will be charged for all past due memberships to bring your account to good standing. If you wish to update your card at anytime, you can log in to your online account, call or visit the tasting room. Credit cards cannot be updated via email.
How do I order more wine?
You may order more wine by visiting us at the tasting room or ordering online. If you need assistance deciding what wines are best for you, email us at email@example.com, and one of our knowledgeable staff members can answer your questions and fill your order.
As a customer who’s elected to have their wine club shipped, how often am I billed?
Shipping memberships are billed once every quarter (March, May, September, and November). The amount you are billed is based on the membership type you joined.
How much is shipping?
Shipping is a flat $29.00 for all club types. Additional orders will be subject to shipping fees based on the number of bottles and shipping state.
Can I still be a member if you can’t ship to my home state?
Unfortunately, if we do not ship to your home state, you cannot be a member of our club. We are constantly working on adding new states. Below is list of the states to which we cannot ship.
Alabam, Delaware, Illinois Iowa, Kentucky, Louisiana, Massachusetts, Michigan, Mississippi, New Hampshire, New York, North Dakota, South Dakota, Utah.
Can I elect not to ship my wine if I will be in the area during the time of my club release?
Yes, we can arrange to not ship one of your allocations so you may come pickup your wine in person. Please reply to the pre-shipment notice or email us to arrange your pick up visit before the allocation’s processing date (seven days before shipment).
What if I’m going to be gone at the time a shipment is due to be sent?
We can put your shipment on hold to be shipped upon your return. Email us at firstname.lastname@example.org with the details of your schedule. We require at least seven days notice to reschedule your pickup.
What if my credit card is not approved for a shipment?
If you miss a payment, you will be contacted to update your card details. When the card on file is updated you will be charged for all past due memberships to bring your account to good standing. If you wish to update your card, log in to your online account or call the tasting room. Credit cards cannot be updated via email.
What is the best way to contact you about my wine club membership?
Email us at email@example.com. We will address your questions and concerns within 48 hours.
What is the commitment for each club type?
All wine clubs presented by Due Vigne require a 1 year (4 successful billings) commitment before cancellation. Cancellations requested before the commitment is met will result in a cancellation fee ranging from $75 – $150, depending on club type.